Every call answered. Every call on the record.
An always-on AI voice agent answers your line, qualifies the caller, classifies urgency, and files the whole conversation — transcript included — on the right CRM record. Don’t take our word for it: call (678) 716-4200 and hear it answer.
No credit card needed
The 9 PM lead stops going to voicemail
The voice agent answers every inbound call with your greeting, asks what you told it to ask, and captures the caller’s need. New callers become inbound inquiries in your pipeline; existing customers land on their own record — so Monday starts with warm leads, not voicemail archaeology.
- Answers with a greeting you control, personalized with variables like caller name and time of day
- Captures the caller’s need against the questions you set as policy
- Calls feed the routing pipeline you choose, attributed to a default owner
- Stat cards track calls handled, average duration, and CRM-linkage success
Emergencies surface first
Every call is classified — emergency, urgent, or routine — and emergencies are surfaced at the top so the burst pipe doesn’t wait behind the pricing question. The agent triages; your team acts.
The agent surfaces emergencies — it doesn’t resolve them. Verify human follow-up on every emergency call.
- Automatic emergency / urgent / routine classification per call
- Emergency calls surfaced first in the log
- Urgency shown alongside status and duration on every row
Calls that file themselves
Each handled call attaches to the CRM contact or opportunity it belongs to, so the conversation joins the customer’s timeline instead of living in a phone system nobody checks. Linkage failures are flagged, not hidden.
- Click through from any call to the linked contact or opportunity
- Linkage success rate tracked as a stat, not a mystery
- Failed matches flagged for manual create-or-link — add the number once and it matches next time
Read the whole call in one click
The call log keeps one row per call with status, urgency, and duration; the transcript drawer opens the full back-and-forth. You’ll know exactly what was said — and the abandoned-rate stat tells you if your greeting needs a trim.
- Full transcript per call, one click away
- Statuses that tell the truth: completed, CRM-link failed, abandoned
- Watch the abandoned rate — a spike usually means the intro is too long
You give it the rules. It does the language.
Owner-only settings control the phone number, the routing pipeline, the default owner, the greeting, and the agent instructions — written as policy, not scripts: “always confirm the address before ending,” “escalate emergencies to dispatch.”
Inbound calls only — the voice agent doesn’t place outbound calls. Outbound follow-up is drafted by Vertiqa and sent by your team.
- Greeting with a variable picker for cheap, natural personalization
- Agent instructions as policy — the agent generates the words itself
- Owner-only access to configuration
- $10/mo per line, 30 minutes included, then metered with a spend cap you set
Asked plainly
Can I hear it before I buy?
Yes — call (678) 716-4200 right now and talk to it. That line is our own AI receptionist answering a live demo, which is a better proof than anything we could write here.
What does it cost?
It’s a $10/month add-on per phone line, with 30 talk minutes included. Minutes beyond the bundle are metered, with a spend cap you set — so an active line can never surprise you on the bill. It works on any Vertiqa plan.
What happens to the calls it takes?
Every handled call lands in your call log with its status, urgency classification, duration, and a full transcript you can read in one click — and it links to the CRM contact or opportunity it belongs to. If a caller can’t be matched, the call is flagged so you can create or link the contact manually, and adding their number to the contact fixes it for next time.
Does it make outbound calls?
No — the voice agent handles inbound calls only. Outbound follow-up stays with your team, drafted and chased by Vertiqa’s follow-up engine but always sent by a person.
How much control do I have over what it says?
You set the greeting (with variables like the caller’s name or time of day), the pipeline calls route into, the default owner for attribution, and the agent instructions — written as policy, like “always confirm the address before ending” or “escalate emergencies to dispatch.” You give it the rules; it does the language.
Dig into the details
Every claim on this page is documented in the help center.
Related: Meet the Voice Receptionist agent · Follow-Up Tracking · Scheduling
Hear it answer before you buy.
Call (678) 716-4200 for a 90-second live demo — then start your 30-day trial and put it on your own line.
Every tool included. No credit card needed.
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