Drafts that sound like you
Replies are drafted in your voice, referencing the actual job where your records allow — grateful for praise, accountable and specific for criticism.
Review Responder · on the Vertiqa OS
Coming soon
Every review answered well — especially the bad ones.
Vertiqa's Review Responder will draft thoughtful replies to your Google and platform reviews, escalate the bad ones to a human fast, and never post without approval.
The problem it removes
For a local service business, reviews are the storefront. Unanswered praise looks indifferent; an unanswered one-star review costs jobs for months. But responding well takes time and a cool head.
What it will do
The working definition we are building against — if it misses how your business runs, tell us before we ship it.
Negative reviews escalate immediately
A bad review pings the owner with the customer's history attached, so the service recovery starts before the public reply does.
Connected to the record
Reviews link to the customer in CRM, feeding satisfaction signals to the Referral Prompt and Client Risk agents.
The spine of every Vertiqa agent
Every agent runs inside the same system of record — bounded by what it remembers, what it is allowed to do, and what gets written down.
Memory
Works from your real history
Review Responder will read the same governed timeline as every Vertiqa agent — your calls, notes, deals, and documents — instead of starting from a blank prompt.
Approval
You stay the decision-maker
Anything this agent drafts or proposes waits in your approval queue. It prepares the work; a human ships it.
Audit
Every run written down
Each run, artifact, and approval lands in the immutable audit log — so you can always answer what the agent did, when, and on whose say-so.
What this agent will not do
- Never posts a reply without your approval — every public word is reviewed.
- Never discloses customer details in a public response.
Built for
Frequently asked
Is the Review Responder agent available today?
Not yet — Review Responder is in development on the Vertiqa OS. This page describes what it will do so you can tell us whether it fits how you work. Four agents are live today; see the full roster on the Agents page.
Will it act without my approval?
No. Like every agent on the Vertiqa OS, anything that leaves your organization or changes your records goes through a human approval gate. The agent prepares; you decide.
Where does it get its information?
From the same governed system of record as your team: your CRM, timeline, and documents — plus cited public sources where research is involved. It never gets raw database access, and every action is audit-logged.
How do I get it when it ships?
Talk to us. Early-access customers help shape the agent and get it first — and if this page misses something about how your business works, that feedback is exactly what we want before we build.
Want the Review Responder agent first?
Early-access customers shape what we build. Tell us how this should work in your business — and get it before anyone else.
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