Back to app
HVAC dispatch

HVAC dispatch

Today's scheduled HVAC jobs in one place — assign techs, kick off the next action, and lock the schedule.

Reviewed OperatorVertiqa 1.54+

The dispatch page is the dispatcher's coordination and follow-up view for today (a short window around the current day). It surfaces the jobs that need attention so the team can run from one screen.

Dispatch overlays your existing field-service system (ServiceTitan, FieldEdge, Housecall Pro) — it gives you a coordination layer, it does not replace your FSM.

What's on the page

  • Summary cards — the dispatch window, how many technicians are scheduled, and how many urgent stops need coordination.
  • A card list of jobs, each card showing:
    • Priority badge (low, normal, high, urgent).
    • Customer and contact info.
    • Assigned technician.
    • Scheduled time window and service location.
    • A next-action cue — a short hint for where the job is headed (assign a technician, confirm the ETA, send the invoice, collect payment). It's a coordination signal, not a button.
  • A route overview panel with status counts (map preview is coming soon).

What you can do here

  • Filter by status — Pending, Scheduled, In Progress, Completed, Invoiced, or Cancelled, each chip showing a live count.
  • Create a job for the dispatch window.
  • Refresh to re-pull the latest from the field.
  • Drill into a job — click the job number for full detail, status history, and notes.

Tips

  • Keep priority honest. If everything is urgent, the field team can't triage between them.
  • Use the next-action cues to triage the morning — start with stops that still need a technician or an ETA confirmation.
  • For backlog and longer-range planning, work from the jobs list, not dispatch.